Shipping & Returns
Shipping Information
Processing Time
All orders are processed within 1-3 business days after payment is confirmed. You'll receive a confirmation email with tracking details once your order ships.
Delivery Times
- United States: 7-14 business days
- Canada & UK: 10-18 business days
- Australia & New Zealand: 10-20 business days
- Rest of World: 14-21 business days
Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on qualifying orders.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
Returns & Refunds
Return Policy
We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery, provided items are:
- Unused and in original condition
- In original packaging with all accessories included
How to Return
- Contact us at our Contact page with your order number and reason for return
- We'll provide return instructions within 24 hours
- Ship the item back using a trackable method
- Refunds are processed within 5-7 business days of receiving your return
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund — no return required.
Non-Returnable Items
For hygiene reasons, opened skincare consumables (masks, serums) cannot be returned unless defective.