FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can use this to track your package directly on the carrier's website.

Products & Usage

Are your devices safe to use at home?

Yes. All of our devices are designed for safe at-home use. We recommend reading the included instructions before first use and performing a patch test if you have sensitive skin.

How often should I use my device?

Usage frequency varies by device. Most LED and microcurrent devices are recommended 3-5 times per week for best results. Refer to your product's instructions for specific guidance.

What skin types are your products suitable for?

Most of our products are suitable for all skin types. Product pages include specific skin type recommendations. When in doubt, start with the lowest intensity setting.